One story? Two stories? We’ve heard many stories from our clients about bad customer experiences.
We understood that different domains needed teams and managers who came with relevant expertise. Be it production, post-production, or customer success, we wanted to have people who were familiar and knew what they were doing.
Our customer success managers take good care of our clients post the wedding, keep them in the know of the process, have a dialogue with them on expectations and collaborate with them on ensuring the best output is delivered.
Being organised is our favorite way to do things. We’ve also learnt that providing best customer service only comes from consistent and organised efforts. Our clients know what we do, what goes into curating their deliverables, and most importantly, how we do it with utmost professionalism.
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